Terms & Conditions
Terms & Conditions
Website Terms and Conditions of Supply - Updated 23rd March 2017
Welcome to the Infant2Toddlers UK website terms and conditions of supply.
These terms and conditions apply to any product that you may purchase from our website www.Infant2Toddlers.com. Please read all of these terms and conditions carefully before you order any products from our website because by ordering any of our products, you agree to be bound by them.
If you accept these terms and conditions, please tick the box to show that you have read and agreed to them. Please understand that if you do not accept these terms and conditions, you will not be able to order any products from our website.
Our website,We are a UK based company.
This website is only intended for use by people resident in the UnitedKingdom. We are unable to accept orders from any other countries.
Our website is also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes but we will contact you to discuss this first.
If you want to order any products from our website then you will need to provide us with certain details.
You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.
To ensure that your credit, debit or charge card is not being used without your consent we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the 'checkout' process against appropriate third party databases. If any problems arise from these checks, we will give you a call.
By placing an order through our website, you are confirming to us that:
you are a consumer and are not purchasing our products for any business purposes;
you are resident of the United Kingdom
How is the contract formed between you and us?
The steps required to create a contract between you and us are as follows:
You will be guided through the 'checkout' process by a series of instructions. If you want to correct any errors you have made, you can do so by clicking the 'back' button.
You place the order on our website by clicking the 'order now' button at the end of the 'checkout' process.
We will send you an email to acknowledge that we have received your order. This is not an order confirmation or acceptance of your order because we will have to carry out stock and identity checks first.
Finally, we will then send you an email to confirm that your order has been dispatched to you (if you have chosen to have your products delivered to you. At this point, your order has been accepted by us and the contract is formed between you and us (unless we have notified you that we do not accept your order or you have cancelled it .
Because products may not all be stored by us at the same location, we may sometimes not be able to deliver them all for you at the same time so don't worry if your delivery seems to be incomplete. You will still only be charged one delivery charge though. If you have any queries about your order or worry that it may be incomplete, then please contact Customer Services.
The contract will be concluded in English.
The details of your contract will be held by us. If you have a registered account with us and require any information about orders you have placed with us, you can log-in to your account here. Otherwise, please contact Customer Services.
We only to residents within the United Kingdom.
We will do our best to try and deliver the products to you in accordance with the timescales set out in your dispatch confirmation email. However, we cannot always guarantee that we will meet these dates due to factors beyond our reasonable control.
We will deliver the order to you at the delivery address you entered during the 'checkout' process.
Please note that we will deliver to the threshold of the building, but you will be required to carry the objects into your home so please ensure that there will be someone at home who will be able to do this if needed.
If you provide us with an incorrect delivery address and your order is signed for by someone else as a result, we cannot be responsible for any loss you incur as a result so please ensure that you have entered all your details correctly.
Where the order was returned because we failed to meet the due date and/or time for delivery, then we will redeliver the order to you at no additional cost. In all other cases, you will be required to pay any additional delivery charges we incur in the order being returned to us and then redelivered to you.
The products prices on our website are not inclusive of UK VAT.
Products prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.
Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced.
Payments will be taken immediately on order. Payment for all products must be made by one of the methods offered during the 'checkout' process.
I've changed my mind and want to cancel - 14 day refund or replacement
If you change your mind or you simply want to cancel your order for any reason, then you can do so at any time within 14 days of purchase.
To cancel your order, please contact Customer Services. After cancelling, if you have already received your products then you must return them to us (please see Returns below).
Where you have cancelled your order within 14 days after the date you receive the products, then we will give you a full refund of the price that you paid for the products and any applicable delivery charges, but returns costs shall be at your expense.
Where you have cancelled your order between 7 and 14 days after the date you have received the products, any delivery charges and returns costs shall be at your expense and we may give you a full refund of the price but there are additional terms that you must meet before we do so, as follows:
you must return the products with their original packaging or ensure that they are otherwise packaged safely. Regretfully, we are only able to accept returns on car seats or mattresses where the packaging is unopened; and the products must not have been used and must be in a re-saleable condition.
In each case, either before or at the time you return the products to us, you will need to tell us whether you would like a replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out and (where you are entitled to one) we will, in such cases, give you a refund. We will refund the price of the products in full together with any applicable delivery charges.
Where you are entitled to a refund, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day that you told us you want to cancel. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please note that a small number of products are subject to a collection charge, applied if the customer changes their mind once delivery has taken place, providing the products are unopened. If the product has been unpacked or assembled, we are unable to accept it back.
Each product is sold subject to its product description which can be found on the particular web page for the relevant product.
Please note the following with regards to all product descriptions on our website:
we reserve the right to alter specifications without prior notice. This will not affect any orders for which you have already received a dispatch confirmation.
Most car seats fit most cars however, but please check whether the car seat you are selecting is compatible with your car before buying .
If you think that any of the products you have received are defective, then in the first instance please contact Customer Services who will do their best to assist you.
You are entitled to either:
claim on the manufacturer's guarantee (see Manufacturer's guarantee below); or
exercise your legal rights (please see Your legal rights below).
Some products may come with a manufacturer's guarantee. Where it does, we will pass on the benefit of that guarantee to you. If you want to claim on such guarantee, you will have to contact the manufacturer and follow the instructions or terms contained in the same.
Your legal rights
The guarantees provided above are in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
If you think the products are defective, you must return them to us (please see Returns below). If they are defective, then you are entitled to a repair, replacement or a refund.
Either before or at the time you return the products to us, you will need to tell us whether you would like a repair, replacement or a refund. Where you have not told us what your preference is, we are not obligated to contact you to find out. Please note that where you have used the products, we may reduce any refund we give to you to take into account the use you have had of the products since they were delivered to you. Whether you receive a repair, replacement or a refund, we will also refund any reasonable costs you may have incurred in returning the products to us. Where you have not told us what costs you have incurred, we will make a reasonable estimation. If you are not happy with any such estimation, then please contact our Customer Services.
We will process any refund due to you as soon as possible and, in any case, within 30 days of the day that you returned the products to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If for any reason you want to cancel your order or any of our products are defective then you must also return the products to us as soon as reasonably practicable and, in any event, within 30 days of purchase.
Returns can be made using either of these options:
Returns via Royal Mail or a courier
Special delivery items are normally items such as furniture that are too large to be sent via a normal parcel or mail service. We will arrange for our specialist delivery partner to collect these items if you need to return them. Collection will be arranged when you contact us regarding your return. We will deduct from any refund the cost of collecting the goods. This is typically £40 per item for most furniture items and is the direct cost to us of recovering the item. The exact cost will be advised when you arrange your return.
Where you are returning the products because they are defective, we will refund to you the reasonable costs of the return. In all other cases, you must return the products at your own cost.
Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in a good condition. Please note that if you are cancelling your order because you have changed your mind and you received your products more than 14 days ago, then there are stricter measures that you have to comply with when returning your product or you may not get your refund or replacement (please see I've changed my mind and want to cancel above).
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.
Nothing in these terms and conditions excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
defective products under the Consumer Protection Act 1987; or
any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).
Nothing under the contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.
We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
All aspects of the contract formed in respect of your use of our site shall be governed by English law and the parties agree to the non-exclusive jurisdiction of the English courts as far as possible. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.
If you have any questions or complaints, please email us at Sales@infant2toddlers.com.
This site is owned and operated by Infant2Toddlers.com. Your privacy on the Internet is important to us. At Infant2Toddlers.com will only use information that is collected lawfully and in accordance with the Data Protection Act 1998.
When you shop at Infant2Toddlers.com , certain personal information will need to be collected from you, such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. This information remains confidential at all times.
Because we gather certain types of information about our users, we feel you should understand the terms and conditions surrounding the capture and use of such information. This privacy statement discloses what information we gather and how we use it.
Infant2Toddlers gathers information through aggregated tracking data, derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to the needs of the user. Under no circumstances does Infant2Toddlers.com divulge any information about an individual user to a third party.
Infant2Toddler.com gathers user information in the following processes:
Optional Voluntary Information
We offer the following free services, which require some type of voluntary submission of personal information by users:
1. Electronic newsletters
We will offer a free electronic newsletter to users. www.Infant2Toddlers.com gathers the e-Mail addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter that points users to the subscription management page. Users can also subscribe to the newsletters at the time of registration.
2. Message boards/forums
Users of the site's message boards and forums must register separately for these services (both are free of charge) in order to post messages, although they needn't register to visit the site. During registration, the user is required to supply a username, password, and e-Mail address.
3. "E-mail this to a friend" Service
Our site users can choose to electronically forward a link, page, or document to someone else by clicking the "e-mail this to a friend" link. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the e-Mail. The information is not used for any other purpose.
Infant2Toddler.com tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Infant2Toddler.com does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
Infant2Toddler.com sometimes tracks and catalogues the search terms that users enter in our search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like, based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
USE OF INFORMATION
infant2toddler.com uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.
As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. infant2toddler.com never shares newsletter mailing lists with any third parties.
We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in the search function as one of many measures of what interests our users. However, we don't track which terms a particular user enters.
SHARING OF THE INFORMATION
infant2toddler.com uses the above-described information to tailor our content to suit your needs and help us better understand our audience's demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
infant2toddler.com operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.
The security of your information is the highest priority for Infant2Toddler.com . We use PAYPAL as our Payment Service Provider. PayPal is a ultra secure third party which use 128-bit software (SSL) and encrypt all the debit and credit card information you input before it is sent to us. Infant2Toddler.com does not hold, store or even see credit card details.
In addition to this to increase the security of Internet transactions, Visa and MasterCard introduced 3D-Secure. If your card issuer participates in this scheme, they may ask you to verify your online password; this is like an online version of the chip and pin. If you have not yet registered for this, then do not worry, it will be offered again on your next transaction.
We give users options wherever necessary and practical. Such choices include: Opting not to register to receive our electronic newsletters, and opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.